FIANZ HalCom Quality Policy
HalCom is committed to the efficient and effective provision of certification services for the Halal sector.
Our aim is to deliver high quality services, achieved by:
- Employing high calibre, suitably experienced, well trained and well motivated staff
- Promoting continual improvement and best practice
- Being accountable and impartial in our actions and decision making
- Demanding an ethical, honest, courteous, professional and confidential approach to all our operations
- Communicating with clients and stakeholders to ensure effective transfer of information
- Always striving to be aware of client and stakeholders needs in further developing and improving our certification services
- Collaborating and co-operating whenever appropriate with clients and stakeholders to enhance the effectiveness of our certification services.
- We will sustain this commitment by the involvement and further training and development of all our employees.
- To assist us to do this HalCom undertakes to operate and maintain documented quality management systems which satisfy the requirements of the appropriate controlling requirements, linked to certification service being provided.
- Welcoming comments, complaints and suggestions, and use the information to monitor and improve the quality of our service delivery.
